At Kittuz Learning Hub, we are committed to providing high-quality educational resources for children. Since our products are digital downloads (PDF workbooks), and are instantly accessible after purchase, our refund and return policy is different from that of physical goods. Please read this policy carefully before making a purchase.
Digital Products – No Physical Returns
- All products sold on Kittuz Learning Hub are digital in nature (PDF workbooks) and are delivered electronically to your registered email address or via direct download after payment.
- As there are no physical items shipped, returns of digital products are not possible.
Refund Policy
- Due to the instant delivery of digital content, we generally do not offer refunds once the product has been purchased and downloaded.
- Refunds may only be considered under the following exceptional circumstances:
- You were charged more than once for the same order due to a technical error.
- The file provided is corrupt, inaccessible, or significantly different from the description on our website.
Refund Request Process
If you believe your situation qualifies for a refund, please contact us within 7 calendar days of purchase at:
Email: support@kittuzlearninghub.com
When applying for a refund, kindly include the following details:
- Order number and date of purchase
- The email address used for the purchase
- A clear description of the issue
We will review your request and respond within 3–5 business days. If approved, your refund will be processed to your original payment method within 7–10 business days depending on your payment provider.
Download Issues
If you encounter any problem downloading your workbook, please:
- First, check your email (including spam/junk folder) for the download link.
- If the issue persists, contact our support team, and we will be happy to resend your file at no extra cost.
Policy Acceptance
By purchasing digital workbooks from Kittuz Learning Hub, you acknowledge that you have read and agreed to this Refund and Return Policy.
Contact Us
For any questions about our Return and Refund Policy, please contact us at:
Kittuz Learning Hub
Email: support@kittuzlearninghub.com